Shipping policy

Delivery

Our team aim to pack, check and dispatch orders within 24 hours of receiving your order Monday to Friday. Where an order is placed after 2pm AEST on Friday it may not be dispatched until Monday. During the Christmas holiday season, orders may take more than 24 hours before dispatch.

Overseas deliveries leave our warehouse every Wednesday.

Customs, Duties and Taxes

Well And Glow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Well And Glow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Shipping

Shipping charges are calculated based on the total weight of your shopping cart and your location from Australia Post - so you save on shipping when there are multiple items in your order being shipped together.

Costs of delivery within Australia are based on options chosen at checkout. 

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

    1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

    2. Request your Return Authorization Number and by emailing info@retrounit.com.au with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

    3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

    4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.